Collaborated on developing and implementing a new patient flow protocol, reducing wait times and enabling earlier discharges. ● Launched eMAR system, coordinating IT, pharmacy, and nursing teams for full adoption and uninterrupted medication delivery. ● Created charting templates aligned with CMS rules, enabling quality data extraction for audits and supporting regulatory reviews. ● Utilized Lean Six Sigma to assess workflows, identified outpatient lab bottlenecks, and redesigned processes to cut result delays. Introduced mandatory hand hygiene audits, leveraging surveillance data to monitor compliance and minimize infection rates.Coordinated hospital-wide emergency plans for disasters/outbreaks, leading drills to ensure readiness and ongoing operations.Led Joint Commission survey preparation, addressing compliance gaps and achieving accreditation renewal without deficiencies.Developed COVID-19 protocols for screening, PPE usage, and isolation, ensuring compliance with CDC recommendations.Implemented virtual care solutions and telehealth workflows to maintain patient access and continuity of care during lockdowns.Managed COVID-19 data tracking, reporting case counts and vaccination status to regulatory agencies and internal leadership.Designed real-time dashboards for patient flow, staffing, and KPIs, giving leaders actionable insights for daily decision-making.Managed surgical supply bidding, set quality benchmarks, chose cost-effective vendors, and confirmed value via product audits.Deployed department surveys and monthly feedback reviews, resolving service issues and raising patient satisfaction in all units.Conducted monthly budget variance analysis, reallocating resources and steering strategic planning with the executive leadership.Redesigned EHR with IT and care teams, streamlining clinical documentation and data sharing, reducing documentation errors.Drafted HIPAA-compliant policies, trained staff on data handling, and executed regular audits to enforce data privacy standards.Leveraged time-motion studies to assess flow, launched bed management protocols, and improved inpatient bed utilization