Performed routine and stat venipunctures with accuracy and efficiency for various diagnostic tests.Ensured proper patient identification and specimen labeling in compliance with CLIA and HIPAA standards. Maintained sterile and organized phlebotomy workspace to ensure patient safety and minimize infection risk.Assisted in intake operations by collecting and verifying patient demographic information, insurance coverage, and medical history.Coordinated communication between patients, providers, and third-party payers to streamline the admissions and billing process.Scheduled appointments, managed referrals, and provided information to patients regarding services.Maintained up-to-date knowledge of insurance pre-authorizations, claim forms, and eligibility requirements.Contributed to overall clinic flow by supporting front desk operations and managing patient check-in/check-out.

Supported a m ultidisciplinary care team in providing patient-centered care to children and families, including those with autism, ADHD,behavioral challenges, and developmental delays.Facilitated smooth patient flow by managing appointment scheduling,room preparation, and communication between providers and families.Provided trauma-informed and culturally competent care by recognizing and adapting to the emotional, behavioral, and sensory needs of children with neurodivergent conditions.Developed strong rapport with families, creating a trusting environment where patients felt safe and supported.assessments by observing and reporting child behaviors, attention patterns, and responses to stimuli or interventions.Ensured that children with sensory sensitivities or anxiety had access to accommodations such as quiet rooms or alternative check-in methods.Participated in behavioral de-escalation when needed, using calm communication techniques to help children regulate their emotions.Collaborated with social workers, RNs, NPs, and pediatricians to coordinate follow-ups, referrals, and care plan adjustments.Helped families navigate community support resources and healthcare systems.Maintained strict confidentiality of patient information in compliance with HIPAA guidelines.