Supervised a team of 3 case managers providing guidance and support in their daily tasks.Collaborated with other departments to coordinate services for clients, resulting in improved outcomes.Monitored the quality of case management services through regular audits and evaluations.Created standardized procedures and protocols for case management processes.Oversaw the development of individualized care plans for clients based on their specific needs.Provided supervision and support during crisis situations or high-risk cases.Crisis intervention including 24/7 cell phone coverage.Participate in resolution of landlord and lease issues, lease negotiations, monthly billing (non-payment).Conducted regular meetings with case managers to provide feedback, address concerns, and set goals.Identified areas for improvement within the department's workflow processes.Participated in interdisciplinary team meetings to discuss client progress and develop comprehensive treatment plans.Investigated complaints or grievances related to case management services provided by staff members.Demonstrated strong leadership skills by effectively delegating tasks and managing priorities within the team.Able to perform duties of Program Director in case of absence.