Advised over 20,000 families and individuals with managing their essential needs.Perform computer processing derived from gleaned information to assess entitlement by conducting financial, social, and demographic analysis to determine initial eligibility, ensure program compliance and continued eligibility of various public assistance programs including: TANF (financial assistance), Medicaid (medical assistance) and SNAP (nutritional assistance) as well as temporary Emergency Housing services. Implement operating directives from the Federal or State government to process cases.Encourage autonomy by connecting clients to community and religious organizations.Investigated and resolved thousands of complaints related to social conditions.Summarized cases for hearings and represented the Agency during proceedings.Create detailed notes and reports using CRM, Salesforce, and specialized software.