Greet patients, answer/make phone calls and translate for patients.Ensuring the office met the daily target of 25 patients. Scheduling appointments for patients with therapists and other medical professionals. Maintaining records of patient treatment plans, progress, and billing information. Overseeing the physical therapy department, including hiring staff and ensuring that they are trained to provide high-quality care. Collect patient information and enter in the EHR system. Perform phlebotomy, EKG, ABI, and other testing on patients. Preparing rooms and patients for the doctor for example bysetting up vaccines. Maintaining a clean and productive workspace by disinfecting, sanitizing and keeping a workflow.Monitored expenditures for better financial control. Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Increased customer satisfaction by developing effective client feedback system that led to service improvements.