Conducts quality assurance and peer reviews to assess the effectiveness of the Telehealth and Virtual Patient Observation Program, collaborating leadership to implement improvements.Engages with senior leadership on a regular basis to review Virtual Hospital Program quality metrics, provide strategic feedback, and propose workflow expansion solutions. Triages and assigns cases for virtual monitoring and observation, ensuring efficient and affective patient oversight. Acts as liaison between physicians, clinical staff, digital technology partners, and vendors, addressing software, platform, and workflow concerns related to telehealth and remote monitoring applications.Upholds patient privacy by strictly adhering to MSHS information security policies, HIPAA regulations, and best practices in telehealth. • Demonstrates strong problem-solving and decision-making skills, effectively setting priorities and navigating complex situations with sound judgement.

Promoted and restored patient health through effective care planning, management, and nursing assessment, ensuring accurate triage in both primary and urgent care settings.Highly skilled in nursing procedures and hands-on patient care, collaborating closely with physicians and multidisciplinary teams to deliver comprehensive treatment.Provided physical & emotional support to patients, their families, and caregivers, fostering compassionate and informed care environment.Educated patients in their conditions and treatment options, ensuring they understood their care plans while addressing any questions and concerns.Maintained a safe and sterile work environment by implementing health procedures and infection control protocols, enhancing overall patients’ safety.Strengthen interdepartmental collaboration by consulting with staff, conducting research, and participating in Global Rescue projects aimed at improving patient care and outcomes.